Products
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How can I search for the product I want?
You can search for a product in two ways: By typing the product name in the search bar located at the top/right of the page. ๐ By browsing through the different product category dropdowns until you find what you're looking for. โ -
How can I know when a product will be restocked?
If the product you want is temporarily out of stock, you can enter your email on the product description page by selecting the size / article you need. Type in your e-mail address.ย Weโll send you an email as soon as itโs available again! ๐ฉโจ -
What are the product measurements? ๐
The measurement information shown in our Size Guide is for reference only and may have slight variations depending on the manufacturer. If you have any questions about sizing or the characteristics of a D.Franklin product, feel free to contact us through our contact form. You can access our Size ... -
The color of the product I ordered is not exactly the same as the image on the website. ๐จ
We want you to be completely satisfied with your purchase, and we understand how important it is for the product you receive to match what you saw online. However, please keep in mind that due to image digitalization, display technologies, and lighting, there may be slight color variations betwee... -
The product I purchased appears to be a different size in the images on the website.
We understand that size is a key factor in your purchase, and we want you to feel completely confident with what you receive. In some cases, the perception of size may vary depending on the model shown in the photos, especially for unisex products. To ensure you have all the information you need,... -
If youโve received an incorrect item in your order, we sincerely apologize for the inconvenience. Please contact us as soon as possible through our Contact Form, and weโll be happy to assist you. Our team will work quickly to resolve the issue and ensure you receive the correct product. ๐
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Watches: Water Resistance ๐
The water resistance of watches is regulated by the international standard ISO 22810: 2010, which ensures that any watch marketed as water-resistant must meet these strict standards, regardless of the brand. This guarantees that the watch has undergone rigorous waterproof testing and can withstan... -
What warranty do your products have?
All our products come with a 3-year warranty against manufacturing defects.๐ก๏ธ Please note that this warranty does not cover wear and tear or damage caused by normal use. If you need to request warranty service, follow these steps: Purchases from our website: Contact our customer service team th... -
How do I take care of my KALK jewelry?
For gold-plated jewelry, keep in mind that certain factors may cause the plating to fade slightly, such as exposure to chemicals, body sweat, or even your own pH level. Here are some recommendations to help you maintain them: Cleaning: Use lukewarm water, mild soap, and a soft brush. Storage: Ke...