You have 14 days📆 from the moment you receive your package to send us your return.
↩️How to return:
1️⃣ Open a request in our returns portal.
2️⃣ Print the return slip sent via email and include it inside your package.
3️⃣ Keep your shipping receipt.
🔄Size exchanges:
- Available for orders made to: Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Austria, Poland and the Netherlands.
- For other countries, please process a return and place a new order.
- One free size exchange per order. If you need another exchange, you'll have to make a return (€19.99 return fee) and place a new order.
💰 Refund options:
1️⃣ Gift Card + 15% EXTRA BONUS 💸✨
Choose this option if your order was delivered to Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Austria, Poland or the Netherlands:
You will get a free return label! The refund will be issued as store credit plus an extra 15% bonus to treat yourself to a new order.
This option is perfect if you want to swap for a different product or color! 🎁😍
2️⃣Refund to the original payment method:
- Spain & Portugal We’ll provide a return label at a cost of €5.99. You also have the option to arrange the return yourself.
- Belgium, France, Italy, Luxembourg, Germany, Austria, Poland & the Netherlands We’ll provide a return label at a cost of €14.99. You also have the option to arrange the return yourself.
- UK 🇬🇧 A €20 fee applies, but we’ll take care of everything. That includes a return label and handling all that customs clearance payment hassle. Easy peasy! 😉
- Rest of Europe 🌍 Returns must be arranged and paid for by the customer. You’ll find all the instructions in our returns portal.
- Rest of the World 🌎 Returns must be arranged and paid for by the customer. A €15 administrative fee will apply due to customs clearance procedures.
🔎 Before you send us back any items, you must know:
Returns are accepted for up to 2 items per order with no extra cost. If you wish to return more, an extra fee of €2 per additional item will apply.
All items, especially bikinis and swimsuits, must retain their original hygienic stickers or protectors to be eligible for return. Additionally, items must be in perfect condition, unused, and returned in their original packaging. No returns or exchanges are accepted for piercings, ear cuffs, earrings, or masks due to hygiene reasons.Items purchased through 2x1 promotions cannot be returned or exchanged.
If your order included an extra free gift, it must also be returned. Otherwise, the value of the gift will be deducted from your refund.
Returns with unpaid customs fees will be rejected. Any extra costs are the customer’s responsibility.
Your refund or exchange will be processed within 14 days of receiving the items at our warehouse.
Still have questions? You might find the answers in our General Terms & Conditions.
Need help? Just contact our Customer Care Team—we're happy to assist! 😊