Returns & Replacements

• Can exchanges be made?

  You have 14 days📆 from the moment you receive your package to send us your return. ↩️How to return: 1️⃣ Open a request in our returns portal. 2️⃣ Print the return slip sent via email and include it inside your package. 3️⃣ Keep your shipping receipt. 🔄Size exchanges: Available for orders made...

• Can I return part of a 2-for-1 order?

  Please, note that items purchased as part of a 2x1 promotion are not eligible for return or exchange.

• How can I make a return?

  You have 14 days📆 from the moment you receive your package to send us your return. ↩️How to return: 1️⃣ Open a request in our returns portal. 2️⃣ Print the return slip sent via email and include it inside your package. 3️⃣ Keep your shipping receipt. 🔄Size exchanges: Available for orders made...

• How do I prepare the package for a return? 📦

  It's super easy! Just follow these steps: Protect the package: Use proper wrapping to make sure the item arrives in perfect condition. Avoid placing labels or tape directly on the original box, as we won’t be able to reuse it, and the return might be rejected. Include the return receipt: Be sure...

• How much does it cost to return a product?

  You have 14 days📆 from the moment you receive your package to send us your return. ↩️How to return: 1️⃣ Open a request in our returns portal. 2️⃣ Print the return slip sent via email and include it inside your package. 3️⃣ Keep your shipping receipt. 🔄Size exchanges: Available for orders made t...

• How will I get my refund? 💸

  You have 14 days📆 from the moment you receive your package to send us your return. ↩️How to return: 1️⃣ Open a request in our returns portal. 2️⃣ Print the return slip sent via email and include it inside your package. 3️⃣ Keep your shipping receipt. 🔄Size exchanges: Available for orders made...

• What happens if I don’t keep the original packaging?

  It’s very important to keep the original outer box, as it contains the product reference and barcode—both essential for processing your return correctly. Please ensure that these details remain clearly legible, as we won’t be able to handle the return or issue a refund without them. If the produc...

• What happens if I return an item incomplete?

  At KALK, we care a lot about making sure all our products reach our customers in perfect condition. That’s why we carefully inspect every return before we put items back up for sale. We make sure they haven’t been used or damaged so they can always arrive like new for the next person to enjoy. 😊 ...