You have 14 days📆 from the moment you receive your package to send us your return.
↩️How to return:
1️⃣ Open a request in our returns portal.
2️⃣ Print the return slip sent via email and include it inside your package.
3️⃣ Keep your shipping receipt.
🔄Size exchanges:
- Available for orders made to: Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Austria, Poland or the Netherlands.
- For other countries, please process a return and place a new order.
- One free size exchange per order. If you need another exchange, you'll have to make a return (€19.99 return fee) and place a new order.
💰 Refund options:
1️⃣ Gift Card + 15% EXTRA BONUS 💸✨
This option is perfect if you want to swap for a different product or color! 🎁😍
Available only if your order was delivered to Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Austria, Poland or the Netherlands:
You will get a free return label! The refund will be issued as store credit plus an extra 15% bonus to treat yourself to a new order.
2️⃣Refund to the original payment method:
- Spain & Portugal We’ll provide a return label at a cost of €5.99. You also have the option to arrange the return yourself.
- Belgium, France, Italy, Luxembourg, Germany, Austria, Poland & the Netherlands We’ll provide a return label at a cost of €14.99. You also have the option to arrange the return yourself.
- UK 🇬🇧 A €20 fee applies, but we’ll take care of everything. That includes a return label and handling all that customs clearance payment hassle. Easy peasy! 😉
- Rest of Europe 🌍 Returns must be arranged and paid for by the customer. You’ll find all the instructions in our returns portal.
- Rest of the World 🌎 Returns must be arranged and paid for by the customer. A €15 administrative fee will apply due to customs clearance procedures.
🔎 Before you send us back any items, you must know:
- 🚫 No returns/exchanges for bikini 👙 bottoms, swimsuits, as well as piercings, ear cuffs, earrings or masks will be accepted for hygiene reasons.
- Products purchased through 2x1 promotions cannot be exchanged or returned. If your order included a gift, you must also return it. Otherwise, the value of the gift will be deducted from the final refund amount.**
- It is essential that the products you wish to return are in perfect condition, with no obvious signs of use and that they are returned in their original packaging.
- Orders with unpaid customs charges will not be accepted. Any additional costs will be the customer’s responsibility.
- Your refund or exchange will be processed within 14 days after the reception of the goods in our warehouse.
Still have questions? You might find the answers in our General Terms & Conditions.
Need help? Just contact our Customer Care Team—we're happy to assist! 😊